User-friendly support website for a tech hardware leader
Huddly is a manufacturer of intelligent conference cameras that asked us to revamp their customer support page. The goal was to make it more intelligible and help users to solve any problems with their Huddly cameras.
We took care of the full project scope, including design and development. After gathering all requirements regarding page functionality and completing the project documentation, it was our UI designer’s turn to prepare desktop and mobile screens, and then, the project entered the development phase smoothly.
Conserving the information architecture and making the support page really helpful for users was one of the biggest UX challenges. We had to ensure that the proposed articles were coherent and that they fitted the user’s search intent, also having in mind the level of difficulty of the issue.
First Line Support & Customer Consultant, Huddly
